Privacy Policy

Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuseatx.com/ (the “Website”). This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our Website. We do not use or share your information except as described in this Privacy Policy. At Contractor, we respect your privacy and are committed to protecting your personal data in accordance with the Texas Data Privacy and Security Act (“TDPSA”).

Information We Collect

We may collect the following categories of personal information:

Identifiers (name, phone number, email, address, IP address)
Commercial information (services purchased or considered)
Internet or network activity (browser type, device data, interactions with content)
Geolocation data (approximate location determined from IP address)
Professional or employment-related information (only if voluntarily provided)
Inferences drawn to create service preferences or customer profiles
SMS opt-in information for communication purposes

We do not intentionally collect financial account numbers, protected health information, biometric identifiers, or other categories defined as Sensitive Personal Data under the TDPSA unless required to provide requested services.

By submitting forms on our Website, you consent to receive SMS communications. SMS opt-in information is not shared with third parties.

How We Use Your Information

We may use collected information for:

Providing, maintaining, and improving our services
Appointment scheduling and customer communication
Personalizing Website experience
Service recommendations
Fraud prevention and security monitoring
Website performance analysis
Marketing communications (email, SMS, digital ads — with user consent)
Fulfilling legal and regulatory obligations

Purposes for Each Category of Information

Each category listed above may be used for one or more of the following:

Service delivery and customer account management
Appointment scheduling and service reminders
Payment processing and invoicing
Customer support and follow-ups
Operational management and business analytics
Digital marketing (opt-in only)
Website functionality and security
Maintaining compliance with state and federal laws

How We Share Your Information

We may share personal information with trusted third-party providers, including:

Website hosting and security
Analytics tools
Call-tracking and scheduling tools
Field-service management platforms
Customer relationship management systems
Digital advertising platforms

Services we may use include:

Google Analytics
Google Ads
Meta Pixel
Microsoft Clarity
ServiceTitan DNI
ServiceTitan Web Scheduler
Newo.ai chat widget
Google Search Console
Bing Webmaster Tools
Microsoft Ads
Contractor Commerce

We may also share information if required by a lawful government request, court order, or regulatory requirement. We do not sell personal data, and we do not process personal data for targeted advertising without user consent, in accordance with TDPSA §541.103.

How We Process Your Information

Personal data may be processed for:

Dispatching technicians and scheduling services
Customer communication via email, SMS, or phone
Maintaining invoices, service records, and account history
Service recommendations and follow-up communication
Website analytics and error detection
Billing and transaction processing
Operational reporting and fraud prevention

ServiceTitan Data Handling

We use ServiceTitan as our secure operations management platform.

You acknowledge that:

Customer records are securely stored within ServiceTitan
System logs may be maintained for access, security, and operational purposes
Contractor does not store separate detailed logs outside of ServiceTitan

We encourage you to review ServiceTitan’s privacy policy directly.

How We Protect Your Information

We apply administrative, technical, and physical safeguards, including:

Data encryption (HTTPS/TLS)
Access controls and role-based authentication
Firewall and intrusion-detection systems
Regular security monitoring and auditing
Vendor oversight for all third-party processors
Employee training on privacy and data handling
Incident response procedures in the event of a suspected breach

Despite these efforts, no system can be 100% secure.

SMS Communication Policy

By using our Website or services, you consent to receive SMS messages.

Messages may include:

Appointment confirmations
Service updates and reminders
Customer support responses
Promotional messages (opt-in only)

Standard messaging disclosures:

Message and data rates may apply
Text “STOP” to unsubscribe
Text “HELP” for assistance

SMS opt-in information is not shared with third parties.

Your Rights

Under the TDPSA, Texas residents have the following rights:

Right to Access – You may request confirmation of whether we process your personal data and receive a copy of that data.

Right to Correction – You may request corrections to inaccurate personal data.

Right to Deletion – You may request deletion of personal information we collected, subject to legal exceptions.

Right to Data Portability – You may request a copy of your personal data in a portable and readily usable format.

Right to Opt-Out of:

Targeted advertising
Sale of personal data
Profiling that produces legal or similarly significant effects
We do not sell personal data.

Right to Appeal – If we deny your request, you may submit an appeal, as required under TDPSA §541.107. To exercise any of these rights, contact us at the email below. We may request verification of your identity.

Data Retention Disclosure

We retain personal information only as long as necessary to:

Provide requested services
Meet legal and tax obligations
Maintain business records
Resolve disputes
Retention periods vary depending on data category and regulatory requirements.

Cookies and Tracking

We may use cookies and similar technologies to:

Improve site performance
Analyze traffic and trends
Personalize user experience
Support scheduling, forms, and security

You may accept or decline cookies through your browser settings. Disabling cookies may impact site functionality. We do not use cookies for cross-context behavioral advertising without opt-in consent.

Texas Data Breach Notification

If a breach of security involving unencrypted personal information occurs, we will:

Promptly investigate
Take necessary protective measures
Notify affected individuals as required
Notify the Texas Attorney General if the breach affects 250+ residents
Notification will be provided without unreasonable delay unless law enforcement requests a delay.

Changes to This Privacy Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.